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901 N Linden St Normal, IL 61761
(309) 452-1717

Town & Country Animal Hospital's New Website

TCAH_logo.jpgTown & Country Animal Hospital has launched a new website with the company VetMatrix. When it was launched on Tuesday September 6th a mass email was sent to every client we had email addresses for giving you a username and password for your member login. Another email was sent to some clients about the newsletters we will be emailing asking if you would like to sign up for them. This was a bit confusing to most people because there was no explanation to why they were getting these emails. Some thought it was for the Pet Portal.

We apologize for any confusion.  We have removed the Member Login on our website so you will not need a username and password to access anything we have to offer on that site. You will however need to be signed up to use the Pet Portal, and I will explain that later in this letter.

First I would like to tell you a little bit about our new website:

Online shopping-Finally, we have our own online store.  We offer all the same promotions on our store as we do in the clinic. Everything comes directly from Town & Country Animal Hospital, we do not have to work through a third party supplier. We will ship product by USPS, deliver personally (within Bloomington-Normal) to your home or you can pick up at the clinic. All you have to do is go to the delivery options under STORE and pick which you would like.  If one is not selected we will automatically mail it through the post office.  All orders will be shipped within 1 business day  and you will receive a confirmation email or phone call when the order is processed. The inventory is very limited at this time however if you don't see something you want it doesn't mean you cannot take advantage of these shipping options. Just call us. We are willing to delivery anything we have in stock and we offer FREE delivery on most things.  For more information on the online store or delivery options just email us or call Jenny at (309) 452-1717 ext 4.

Request Appointments-At the bottom of every page you can request an appointment with any of our doctors. Just make sure you put in what day, time, and doctor you are requesting,  and why your animal needs to be seen. We will call or email you verifying your appointment within 1 business day.

Informational Newsletters-Informational newsletters will be sent out monthly. If you do not want to receive these emails please reply to this email saying "STOP".

Kid Friendly-Children games, puzzles, coloring pages and more.

Video Newsroom/Pet TV-Different videos on how to care for your pet from overweight pets to pets with High Blood pressure or cancer.

Pet Portal : On the left hand side of the website there is a Pet Portal Login button. In order to access your Pet Portal you will need to register if you have not already. The Pet Portal is your pet's own website!! You can have access to your pet's information anytime you want.  Request appointments, refills, email questions, see when your pet had his/her vaccines last and what kind of food you bought last month. It's all there for you to access whenever it is convenient for you.

There is so much information our new website has to offer we hope you take time and review it all. If ever you have any question please don't hesitate to call or email us.  

Again we are sorry if we have caused you any confusion and hope this has answered a lot of questions.

If you do not want to receive emails from us in the future please reply to this email saying "STOP"


Town & Country Animal Hospital

Veterinary Topics